Scheduling

In order to accommodate the needs of most of our patients, we structure our schedule such that the following procedures take place on weekday mornings or early afternoon:

  • Bonding (initial fitting of braces)
  • Insertion of appliances other than braces
  • Debonding (removal of braces at the end of active treatment
  • Retainer check-ups

These restrictions allow us to offer the most flexible hours for regular adjustments and check-ups of braces and other appliances. If you need to change your appointment, please call our office as soon as possible. Once orthodontic treatment is started, the regular appointments are usually 5 to 8 weeks apart. Our goal is to accommodate your needs for timely and convenient appointments while maintaining our responsibilities to other patients and their treatment commitments.

Broken Appointments

Your scheduled appointment time has been reserved specifically for you.  We kindly request that you notify us if you need to cancel your appointment. By doing so, we are able to offer your appointment time to another patient and reschedule you.  You may leave a message after business hours or send an email.

Emergency Appointments

Occasionally, the need arises for emergency examinations to assess and alleviate any discomfort. We will do everything possible to resolve the issue but if an involved procedure is necessary, a separate appointment may need to be scheduled. If you know something is broken but have an appointment scheduled, please advise the office so that we can add time to your appointment. If you have a painful emergency, we will see you as soon as possible. If you have an after-hours emergency, please consult Handling Orthodontic Emergencies on this website. Call the office and follow instructions to reach Dr. Cancelli after hours if your problem cannot be resolved.

Patient Cooperation

The role of the patient cannot be overestimated. Your effort to take care of your orthodontic appliances, avoid breakage and keep your teeth clean and wear your elastics and removable appliances is critical to completing the treatment successfully and on time. Inadequate wear of elastics or appliances can greatly increase treatment time and contribute to imperfect results. To schedule an appointment, please contact our administrative team at (905) 898-3384, Monday through Wednesday from 7:30 AM – 4:00 PM.